ATL Car Rental - Operations Manager

Montego Bay, Jamaica

Full Time

Operations

Manager/Supervisor

Operations Manager

The Operations Manager is responsible for the overall leadership and day-to-day
management of all operations of ATL Car Rental t/a Enterprise, Alamo, and National in the
licensed territory and the related field territory, based on the agreed strategic direction and
performance targets set by the executive leadership of the company, with an emphasis on
Responsibilities will include, but not be limited to:

Customer Service and Operations

Maintain optimum operational, financial, customer service, and sales performance.
Oversee satellite locations.
Improve operational systems, processes, and policies in support of the organization's mission
Ensure that the brand is properly represented and all brand specifications are followed throughout all rental programs.
Chair department meetings on a timely basis.
Resolve escalated customer and team member issues and disputes in a diplomatic and timely manner.
Review of customer comments, reports, and feedback for action.
Ensure facilities and all location upkeep to standard operating policies.
Ensuring Brand integrity.

Human Resources

Initiate, Lead and oversee process improvement projects, including training intervention with the support of the Training and Development department.
Support recruitment and placement of talent and training.
Evaluates Team performance: Station Managers, Leads, Senior Leads, Operations Coordinator, Parts Advisor, and Claims Agent.
Support HOB / General in evaluating Service Managers.

Sales and Marketing

Represent the company and brands at designated events.
Initiate and lead business /sales development Programmes.
Review daily performance sales reports on the Report Web.

Financial Performance

Prepare agreed standard periodic operational reports for the Head of Business (HOB) and the executive committee.
Recommend strategies for improving operational and business performance.

Fleet Management and Maintenance

Review Fleet / Yield reports and reservation forecasts to optimize vehicle utilization.
Periodic travel to all EHI locations.
Ensure vehicle quality standards are maintained.

Minimum Qualification and Experience required:

Bachelor’s Degree in Hospitality and Tourism Management, Business Administration, or a related discipline.
3-5 years of automotive experience or customer relations management exposure.
An associate degree in the same field works if there is also proven experience.

Please Note: Only shortlisted candidates will be contacted. Thank you for your application!

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Do you have a Bachelor’s Degree in Hospitality and Tourism Management, Business Administration, or a related discipline?*

At least 3 years of automotive experience or customer relations management exposure?*

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The Company collects personal information from you during the job application process, which includes:
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Under the Data Protection Act, you have certain rights regarding your personal information which can be found at https://www.islandroutes.com/terms-and-conditions.

The Company may update this notice from time to time and will post changes on our website.

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ATL Car Rental - Operations Manager

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