Island Routes - Groups Operations Supervisor (Bahamas)
Nassau, Bahamas
Full Time
Mid Level
Groups Operations Supervisor (Bahamas)
*This role is located in the Bahamas*
The IR Groups Operations Supervisor is responsible to manage the achievement of the sales revenue targets through support to the Director of Sales, Groups and through initiating contact to both businesses and key individuals in the market. To promote and sell Island Routes products and services; this includes providing excellent service and care, attending to all customers, attending to existing customers, creating new customers and expansion of the local groups revenue. Simultaneous supervising the core team, to ensure maximum output and to encourage and motivate them. This supervisor is expected to employ the highest degree of control, creativity and expertise in the execution of Programmes to ensure the objectives are satisfied, that the highest quality experiences are delivered and maximum return-on-investment is achieved.
Responsibilities:
- To identify the business opportunities for the growth and expansion of the Meetings, Incentives, Conventions and Exhibitions (MICE) portfolio of the company with special focus on the growth of revenues from local (Jamaica & Regional) businesses, corporations and groups.
- To fully implement an efficient strategy for participation of key business partners and for Meeting Planners, which will enable the presentation of the Island Routes business model and delivery of quality standards while exploring and expanding those available opportunities for business conversion.
- To ensure the full utilization of appropriate Customer Relationship Management (CRM) tools to enable outreach to qualified leads in an efficient sales and marketing programme.
- To generate new leads and pursue qualified leads, as well as acquire new accounts that will drive the growth of sales in the Groups sector.
- To support the Director of Sales, Groups in the establishment and management of the important working relationships with the various Associations for MICE travel to elicit group bookings and networking.
- To support and to participate in relevant business-to-business campaigns, shows, in- destination activities, for both the direct end user as well as Meetings Planners, that will drive online and offline sales.
- To ensure that the relevant measurement indicators and metrics are in place that will support the organizational ability to effectively plan, execute and review programmes and assess the quality of programme delivery.
- To achieve sales through exceptional negotiations and consensus building strategies with business partners and customers, while establishing positive relationships and influencing key decision makers.
- To ensure the delivery of customer’s recommendations and requests for outstanding products and services.
- Receiving complaints and resolving them timely and in accordance to the company’s standards.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Follow up and follow through on sensitive clients, key accounts, and specific events.
- Preparation of team member’s performance reports.
- Assist with the reward and recognition of the team.
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arise.
- Must be able to, easily adapt to possible situations that may arise.
- Monitor employee productivity and provide constructive feedback and coaching.
- To ensure the effective and timely processing of RFPs to potential clients.
- To follow through and ensure the effective delivery/execution of group programs.
- To assist with the coordination and confirmation of FAM trips and other similar events.
- Adherence to the company’s policy, to include but not limited to, health, safety, sales procedures, confidentiality etc.
- Be knowledgeable, and keep abreast of the products and services offered by Island Routes & our Certified Partners.
Qualifications:
- A minimum of an Associate Degree in Business, Sales & Marketing, Hospitality & Tourism Management or related discipline.
- A minimum of 3 years' Supervisory experience/knowledge in the related field.
- Hospitality experiences an asset.
- Knowledge of Customer Relationship Management (CRM) system.
- Second language an asset, but not required.
- Should have advance proficiency in Microsoft Word, Outlook, PowerPoint and Excel.
Competencies/Job Requirement:
- Ability to work independently.
- Thoroughness and eye for detail.
- Ability for effective planning of events & activities and to deliver on logistics requirements.
- Initiative, judgment, and tact to interact with senior management & important business stakeholders i.e., Suppliers, Meeting planners, staff, and so on.
- Initiative, judgment, and tact to interact with senior management and clients.
- Understanding of the marketplace.
- Providing coaching and feedback for team members.
- Has excellent written and verbal communication skills.
- Experience in strategic planning and business development.
- Must have the ability to be decisive.
- Excellent interpersonal skills.
- Conflict resolution skills.
- Ability to interact successfully with clients, guests, and staff.
- Ability to work in a multi-cultural environment and therefore promote harmonious relationships (inter & intra departmental).
- Must be professional, positive, open-minded and energetic.
- Must be creative, self-motivated, and confident.
- Good analytical and presentation skills.
- Must be able to work flexible hours.
- Have excellent time management skills.
- Must be confidential.
- Must be capable of travelling domestically, regionally, and internationally.
- Must be adaptable.
Please note: Only shortlisted candidates will be contacted. Thank you for your application!
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