Island Routes - Dispatch Associate

Montego Bay, St. James, Jamaica

Full Time

Transportation

Mid Level

Dispatch Associate

Job Summary:
The role of the Dispatch Associate is to effectively manage the day-to-day operations of the Dispatch Centre to ensure that the transportation needs of our local and international clients are catered to.

Core Responsibilities:

Have detailed knowledge of all the destinations that we dispatch and all the Accounts that we are contracted to provide transportation for.
Able to do accurate reporting to capture the tasks for a given day or time period.
Use of effective written and verbal communication to organize transfers with local and international partners.
Strategically manage transportation logistics to eliminate delays, missed pickups, or any confusion that will negatively impact our clients.
Manage large volumes of data (emails, calls, manifests etc.) and properly manage them to ensure smooth day-to-day operations.
Foster and maintain close relationships with other team members, including resorts, customer support agents, and transportation providers to provide a high level of service to our clients.
Properly report and track incidents and ensure that proper adjustments are made to eliminate such incidents.
Be responsible for one’s own development and keep abreast of updates and changes in the company and transportation industry.
Any other related duties that may be assigned from time to time

Qualifications:

Minimum of an Associate Degree in Business or related discipline.
Computer literate. Working knowledge of Microsoft Office Tools (Word, Excel, Outlook etc.).
2-3 years’ work experience in the transportation industry or similar job position.

Job Requirements/Competencies:

Excellent verbal and written communication skills with knowledge of business etiquette practices.
Knowledge of vehicles used for public transportation and key location in the tourism industry (resorts, tour locations etc.).
Ability to be thorough and have an eye for detail.
Ability to multitask and manage time effectively.
Excellent problem-solving skills; be solution-oriented and able to work on own initiative.
Ability to perform job functions to standards under pressure while being receptive to feedback.
Sound leadership skills and therefore the ability to work without direct supervision.
Understanding and ability to work in a multi-cultural environment and therefore promote harmonious relationships (inter and intra-departmentally).
Ability to maintain confidentiality.
Ability to be flexible with work schedule.

Please note: Only shortlisted candidates will be contacted. Thank you for your application!

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Under the Data Protection Act, you have certain rights regarding your personal information which can be found at https://www.islandroutes.com/terms-and-conditions.

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Island Routes - Dispatch Associate

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