Mystic Mountain - Human Resources Manager

Ocho Rios, St. Ann, Jamaica

Full Time

Human Resources

Manager/Supervisor

Human Resources Manager

North Jam Island Tours Ltd., operating Mystic Mountain Jamaica in Ocho Rios, is seeking a results-driven Human Resource Manager to lead a disciplined, compliant, and performance-oriented HR function. Reporting to the General Manager, this role is pivotal in leading employment governance integrity and fostering the performance of a stable and engaged team.

This is an opportunity for an experienced HR professional to make a meaningful operational impact; building systems, driving accountability, and partnering with leadership to align people strategy with business goals.

Key Duties & Responsibilities:
HR Strategy & Compliance

Align HR operational plans with business objectives and manage the HR department budget.
Identify compliance risk exposure and implement corrective action to ensure full regulatory adherence.
Uphold sound application of Jamaican labour legislation across all employment matters.

Recruitment & Workforce Planning

With support from corporate recruitment services, manage the recruitment lifecycle, from vacancy identification through to compliant onboarding.
Collaborate with Heads of Department to forecast staffing needs.
Track headcount against budget and ensure accurate, up-to-date workforce records.

Employee Relations & Performance

Serve as the formal point of contact for employee grievances, ensuring procedurally compliant handling of all disciplinary matters.
Oversee structured performance appraisal processes and develop the annual training plan.
Facilitate supervisor training on disciplinary procedures and consistent policy application.
Conduct biannual employee engagement surveys, exit interview analysis, and monthly Town Hall meetings.

Payroll, Benefits & Reporting

Maintain HRIS integrity, confidential employee files, and secure document management systems.
Assure discrepancy free payroll process through thorough attendance reconciliation prior to payroll finalization.
Manage the employee benefits portfolio, conduct monthly audits, and liaise with brokers and service providers.
Produce monthly HR reports, including staffing reconciliation, leave balance accuracy, and disciplinary reporting.

Qualifications & Experience:

Tertiary-level education in Human Resources, Business Studies, or a related discipline.
Minimum 3 years of continuous experience in a similar or related HR management role.

Key Competencies & Attributes:

Strong administrative and organizational skills
Strong knowledge of Jamaican Labour Laws and Occupational Health & Safety Standards.
Excellent communication and interpersonal skills with a strong customer service orientation.
Proficiency in Microsoft Office Suite, with advanced Excel skills.
Familiarization with HRIS and the Time & Attendance system.
Demonstrated ability in budgeting, cost management, and HR analytics.
Commitment to continuous learning and professional development.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank You For Your Applications!

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How many years of HR Management experience do you have?*

Rate your knowledge of Jamaican Labour Laws and Occupational Health and Safety Standards.*

Rate level working with Time-Attendance and HRIS Systems?*

This notice is provided by The Enterprise by IR in accordance with the Data Protection Act of Jamaica. It explains how we collect, use, and disclose your personal information when you apply for a job with us.

The Company collect personal information from you during the job application process, which includes:
Your contact details (name, email address, phone number), Employment history, qualifications, educational background, References, Information you provide in your CV, cover letter, or additional application materials, Demographic information (including nationality, visa/work permit status (if applicable), Interests and hobbies and Licenses or certifications.

The Company uses your personal information for the following purposes:
To assess your suitability for the job you applied for, To contact you regarding your application, To verify your information and qualifications and To comply with legal and regulatory requirements related to recruitment

We may share your personal information with the following parties:
Third-party companies seeking candidates for the vacancy, Background check providers (subject to your consent) and Government agencies if required by law.

The Company takes steps to ensure the security of your personal information. Your information in a secure environment and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Under the Data Protection Act, you have certain rights regarding your personal information which can be found at https://www.islandroutes.com/terms-and-conditions.

The Company may update this notice from time to time and will post changes on our website.

If you have any questions about this notice or your privacy rights, contact us at [email protected] and [email protected].

You are not obligated to provide any information you are not comfortable sharing. However, not providing certain information may affect your application.*

Human Check*

Submit Application

Thank You For Your Interest In Joining The Team!

#LetTheJourneyBegin

Mystic Mountain - Human Resources Manager

Apply for this position