ATL Automotive - Estimator

Kingston, Jamaica

Full Time

Automotive

Mid Level

Estimator

To effectively convert prospective clients into customers, prepare all estimates in such a manner as to enable the shop to achieve its budget. In addition, prepare all estimates accurately and thoroughly so as to provide the workshop with a detailed blueprint of the repairs.

Task Breakdown:
Greet each customer in a cheerful, positive manner, make every effort to make the customer feel comfortable and welcome during the sales and estimate process or when visiting the body shop.

Educate each customer about the process of getting a vehicle repaired, including insurance procedures, length of time for repairs, repair techniques, safety, value, etc.
Maintain an appropriate dress code that characterizes professionalism and trust.
Develop a follow-up system for all estimates not captured and for all completed jobs. Customer dissatisfaction issues should be dealt with swiftly and effectively.
Prepare all estimates in an accurate and efficient manner, keeping in mind that the estimate later becomes the blueprint for the repairs. Accuracy and detail is very important. Include every task on the estimate, whether it is a paid function or not.
Observe all body shop guidelines and procedures.
Always negotiate an agreed price on every job that ensures the company’s ability to earn a profit. Make certain to negotiate the agreed price prior to initiating the repairs.
Verify that all signatures, work authorizations, insurance authorization, assessors' report, and pre-inspection checklists have been obtained prior to initiating the repairs.
Document all special information (i.e., conversation, etc.) on the Job File Jacket or in the computer, or both, for the benefit of any other staff member who may handle the file during the repair process. This is especially important for the department in order to deliver a finished product exactly as described to the customer during the estimating process.
Meet the KPI for the target number of supplementary estimates.

Qualification and Experience:

5 O-level subjects including Mathematics and English.
Tertiary Level certification.
Valid Driver’s License.
Analytical Skills and the ability to multitask while observing deadlines and forecasts.
Excellent Communication (oral/written) and Interpersonal Relationship Skills
Computer literate with applications and software, i.e., Windows/Excel/Access/Outlook.

Job Standards:
Excellent communication and interpersonal skills.
Excellent customer and employee relations.
Good analytical and Microsoft Excel skills.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank You For Your Applications!

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ATL Automotive - Estimator

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