Auto-Rental Service Manager

Key Duties & Responsibilities:

• Oversee cost, speed, and quality of all necessary maintenance and repair whether in-house or vendor-provided.
• Assure well-maintained vehicles are available for customers at all times. Maintain Out-Of-Service at or below 2 percent.
• Manage, procure, and maintain inventory of parts, chemicals, and all equipment of the department including initiating proper inventory counts and controls.
• Ensure the maintenance department and related work environment are kept in a pristine and environmentally friendly manner:
  • Establish controls to minimize energy and water consumption.
  • Ensure proper management and/or disposal of oil, tires, batteries, and hazardous chemicals.
• Lead and manage a team of technicians, car care attendants quality controllers, and all other assigned employees:
  • Authorizing job cards, work, and repair orders.
  • Recruiting, scheduling, and training employees; addressing complaints and resolving problems.
  • Providing leadership in accordance with company policy and applicable laws.
  • Evaluate the customer service performance of employees, prepare effective reviews, and participate in the review process.
• Maximize fleet availability:
  • Follow in-fleeting and preventive maintenance standards for all vehicles.
  • Prioritize repair and maintenance work on out-of-service vehicles.
• Assist fleet operations with damage-delete decisions by keeping them informed of vehicle repair status and damage estimates.
• Manage and monitor all fleet disposals, including turn back and sale of reject/salvage units.
• Minimize turn back costs through proper maintenance and preparation of vehicles, and monitor the status of vehicles with turn back centers.
• Complete and document all warranty repairs according to company standards.
• Insurance Support, Loss and Damage Control:
  • Assist Loss Control by obtaining accurate and timely repair estimates, invoices, and photos.
  • Work with Loss Control to resolve subrogation claim issues by reviewing repair estimates with insurance company claims adjusters and appraisers (or both).
• Provide standard reports as directed.
• Maintain database and relationships with vehicle repair and maintenance vendors (where required).
• Ensure proper vehicle damage documentation, coordinate activities with vendor or in-house body shop, and make repair assessments before releasing vehicles for repair.
• Maintain unit maintenance records including but not necessarily limited to: Lube, Oil, Filter, and Tire Rotation; Brake Work; Alignments; Engine Work; Warranty Work; Tire Replacement; Body Work.
• Attend and complete all required training & development courses and workshops.
• Liaise with fellow Service Managers to ensure location processes are repairs are coordinated.
• Any other task designated by management.

Experience and Qualifications Required:

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and work-related experience.
• Computer Literate.
• Three (3) plus years of leadership and management experience in fleet maintenance and operations.
• Mechanical experience, including relevant certifications, applicable to performing fleet maintenance activities, as well as experience with automobile shop equipment.
• Valid Jamaican General Driver’s license up 2500-3000 CC (over 2 years old).
• Excellent written, verbal communication and customer service skills. 

Please Note: Only shortlisted candidates will be contacted. Thank you all for your applications!