AC Hotel Kingston - Front Desk Agent

Kingston, Kingston, Jamaica

Full Time

Front Desk

Entry Level

Front Desk Agent

The associate is responsible for the processing of all Curators’ check-ins and check-outs, calls, messages, requests, questions/concerns, special needs, and any other Front Desk Operations function assigned in order to ensure the Hotel achieves its Mission and Vision while acting according to our Brand Standards.

Duties and Responsibilities:

Process all Curators’ check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process all Mobile Check-ins and ensure Curators get a response from the Control Panel.
Always logged into Email, Control Panel, GXP Platform and ensure Curators receive a response within a timely manner (for example meeting the Mobile Chat 4 minutes response time).
Sensitize all arriving guests on car rental with Enterprise and assist with taxi arrangements as required.
Follow all policies, including proper uniform attire, key control procedures, and adhere to proper credit and cash handling procedures established by the Hotel.
Maintain Curators’ room key storage, inventory, and security.
Process all payment types such as room charges, cash, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all Curators’ calls, messages, requests, questions, or concerns using appropriate telephone etiquette at all times.
Coordinate with Housekeeping to track the readiness of rooms for check-in.
Coordinate room status updates with the housekeeping department by advising of all check-outs, late checkouts, early check-ins, special requests, and day-use rooms.
Communicate parking procedures to Curators and/or visitors.
Provide Curators with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Qualification and Experience Required:

Undergraduate Degree in Hospitality and Tourism Management, General Studies, or equivalent from an accredited training institution.
A minimum of two (2) years of experience in a similar position, preferably in a Hospitality environment.

Specific Skills and Competencies Required:

Excellent time and stress management skills.
Analytical and strong problem-solving skills.
Excellent customer relations and organizing skills.
Ability to multitask and work under pressure.
Excellent interpersonal skills and ability to foster harmonious relations.
Ability to deal effectively with the general public.
Professionalism, integrity, and confidentiality at the highest level.
Teamwork oriented.
Ability to communicate effectively both orally and in writing.

Specific Knowledge Required:

Knowledgeable of the Hotel’s operations and services.
Thorough knowledge of the Hospitality sector, products, and services.

Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application!

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have at minimum an Undergraduate Degree in Hospitality and Tourism Management, General Studies, or equivalent from an accredited training institution?*

Do you have a minimum of two (2) years of experience in a similar position, preferably in a Hospitality environment?*

Do you have thorough knowledge of the Hospitality sector, products, and services?*

This notice is provided by The Enterprise by IR in accordance with the Data Protection Act of Jamaica. It explains how we collect, use, and disclose your personal information when you apply for a job with us.

The Company collect personal information from you during the job application process, which includes:
Your contact details (name, email address, phone number), Employment history, qualifications, educational background, References, Information you provide in your CV, cover letter, or additional application materials, Demographic information (including nationality, visa/work permit status (if applicable), Interests and hobbies and Licenses or certifications.

The Company uses your personal information for the following purposes:
To assess your suitability for the job you applied for, To contact you regarding your application, To verify your information and qualifications and To comply with legal and regulatory requirements related to recruitment

We may share your personal information with the following parties:
Third-party companies seeking candidates for the vacancy, Background check providers (subject to your consent) and Government agencies if required by law.

The Company takes steps to ensure the security of your personal information. Your information in a secure environment and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Under the Data Protection Act, you have certain rights regarding your personal information which can be found at https://www.islandroutes.com/terms-and-conditions.

The Company may update this notice from time to time and will post changes on our website.

If you have any questions about this notice or your privacy rights, contact us at [email protected] and [email protected].

You are not obligated to provide any information you are not comfortable sharing. However, not providing certain information may affect your application.*

Human Check*

Submit Application

Thank You For Your Interest In Joining The Team!

#LetTheJourneyBegin

AC Hotel Kingston - Front Desk Agent

Apply for this position